Frequently Asked Questions (FAQs)
Orders & Shipping
How long does shipping take?
- Australia: 2-7 business days
- International: 7-15 business days (varies by destination)
What are the shipping costs?
- Free standard shipping for orders over $80 (Australia only)
- International shipping calculated at checkout
Returns & Refunds
What is your return policy?
- 30-day returns for unused items in original packaging
- Non-returnable: Opened food, personalized items
How do I start a return?
- Log in to your Account Dashboard
- Select “Request Return” for your order
Products
Are your products allergy-friendly?
Most products list ingredients clearly. Contact us for specific concerns.
Do you offer bulk discounts?
Yes – orders over $500 get 5% off automatically.
Payments
What payment methods do you accept?
- Credit/debit cards
- PayPal
- Afterpay
For more help, visit our Support Centre.